Refund Policy

Thank you for choosing Publisive Media ("we," "us," "our"). We aim to provide transparent, high-quality PR and media placement services. This Refund Policy explains when refunds may be issued for purchases made via https://www.publisivemedia.com/ (the "Site") or directly with our team.

Due to the strategic and labor-intensive nature of PR, content, and publication work, all sales are final once a campaign has begun (e.g., strategy kickoff, writing commenced, outreach initiated, or submissions made).

We commit meaningful time, editorial resources, and partner fees early in an engagement; those costs cannot be reversed or recovered after work starts.

If your written agreement or checkout explicitly includes a placement guarantee (e.g., publication in a specified outlet or an agreed equivalent) and we are unable to deliver that placement within the stated timeframe, you will be eligible for a 100% refund of fees paid for that guaranteed item—provided you have met all client responsibilities (timely approvals, accurate information, etc.).

If a listed outlet becomes unavailable for reasons outside our control (editorial embargoes, policy changes, outages), we will first offer a like-for-like alternative with comparable authority and audience. If you decline a reasonable alternative, the guarantee may be considered fulfilled.

Refunds may be considered in these limited cases:

• Duplicate/Accidental Payment: Verified duplicate charges will be refunded promptly.
• Service Not Delivered (Guaranteed Item): Per the guarantee above.
• Technical Error Before Work Starts: If a processing error prevents your order and no work has begun, a full refund may be issued.

To request a refund, email us within 7 days of the original payment date and include your order details and rationale.

• Work already performed (strategy, writing, outreach).
• Articles or placements that are published or already submitted to editors.
• Delays caused by missing assets, late approvals, factual changes, or other client-side issues.
• Outcomes affected by editorial discretion of third-party publishers.

If you wish to cancel before work begins, contact us immediately at accounts@publisivemedia.com or +1 (571) 571-6020. Cancellations prior to kickoff may be eligible for a partial refund less a 20–30% administrative fee to cover onboarding and reserved capacity. Once work starts, refunds are not available except under Section 2.

We aim to deliver within agreed timelines; however, PR timelines can be influenced by editorial calendars, news cycles, and publisher availability. Reasonable delays related to third-party publishers do not constitute grounds for refunds.

Filing a chargeback without first contacting us may result in immediate suspension of services. We’re happy to resolve any issue quickly—please email accounts@publisivemedia.com and we’ll help.

We may update this Refund Policy from time to time. The latest version will be posted here with an updated Effective Date. Please review periodically for changes.