Money back guarantee
If we fail to deliver the media coverage and publications set out in your service agreement, we refund your investment in full. The terms below are the ones you are quoted in that agreement.
Our guarantee promise
We stand behind our work with a comprehensive money-back guarantee. If we fail to deliver the media coverage and publications as outlined in your service agreement, we will provide a full refund of your investment.
- 100% coverageFull delivery of the publications in your agreement, or a full refund.
- No time limitsWe work until the agreed results are achieved.
- Risk-freeYour investment is protected for as long as the work is outstanding.
Guarantee terms and conditions
Coverage guarantee
We guarantee that your news story or press release will be published on the tier-1 publications specified in your service agreement. These include but are not limited to Forbes, Business Insider, Associated Press, and other high-authority media outlets as agreed upon.
Delivery timeframe
Delivery time varies by publication. Each publication runs on its own publishing schedule, so the timeframe for your chosen outlets is set out in your service agreement. We will keep you informed throughout the entire process with regular updates.
Refund process
If we fail to secure the agreed-upon media coverage within the specified timeframe, you are eligible for a 100% refund of your investment. Simply contact our support team, and we will process your refund within 5-7 business days.
Quality standards
All published content must meet the editorial standards of the respective publications and include your brand mention, key messaging, and any agreed-upon backlinks. We ensure that all coverage aligns with your brand guidelines and campaign objectives.
Exclusions
This guarantee applies to legitimate businesses and newsworthy content. We reserve the right to decline service for content that violates publication guidelines, contains false information, or promotes illegal activities. Adult content, gambling, and cryptocurrency promotions may be subject to additional restrictions.
Client responsibilities
Clients must provide accurate information, respond to requests for additional details within 24 hours, and approve final content before publication. Delays caused by client non-responsiveness may extend the delivery timeframe but do not void the guarantee.
Contact information
For any questions about our guarantee policy or to initiate a refund request, please contact our support team at accounts@publisivemedia.com or call +1 (571) 571-6020. We are available Monday through Friday, 9 AM to 6 PM EST.
Ready to start risk-free?
Tell us what you do and which publications you want. The guarantee above is written into your service agreement before you pay anything.
About the guarantee
01Does Publisive Media offer a money-back guarantee?
Yes. If we fail to deliver the media coverage and publications set out in your service agreement, we provide a full refund of your investment.
02How long does a refund take?
Contact our support team and the refund is processed within 5 to 7 business days.
03Is there a time limit on the guarantee?
No. There is no time limit: we work until the agreed results are achieved.
04What is not covered by the guarantee?
The guarantee applies to legitimate businesses and newsworthy content. We may decline content that breaches publication guidelines, contains false information or promotes illegal activity, and adult, gambling and cryptocurrency promotions can carry additional restrictions.
05What is expected of the client?
Provide accurate information, respond to requests for detail within 24 hours, and approve the final content before publication. Delays caused by a client not responding can extend the delivery timeframe but do not void the guarantee.